Sunday, June 5, 2011
Productive Listening
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Productive Listening
When we are actively listened to we ambience in demand and are submerged more likely to engage in negotiation and compromise.
Listening is about far more than words. Watching facial expression and constitution language is often a far more accurate barometer than the words that are being used.
Nice things being said where the smile doesn’t reach the eyes is an obvious example.
To hold office an vital listener valid is vital that you listen actively.
10 tips to becoming a more vital listener :
Make eye trial.
Read the body gobbledegook of the talker. Are they relaxed, anxious, angry? Extremes are easy to recognise but often the message is greatly more subtle
Mirror the talker’s body speech- subtly, a gentle dance rather than a caricature.
Show that you are listening, nod, make appropriate responses
Ask relevant questions, ask them to point out if you are not clear about their meaning
Summarise: therefrom what you are saying is……….
Use do ended questions, the who, what, where, when,
Be accurate of the estimation of your voice when you proceed or ask questions. It is all to easy to come across for judgemental or as an interrogator from the Spanish Inquisition
Use bond. set difficulties, but be perspicacious not to fall into the entangle of going racket anecdotes from your experience. “ I sense that you are finding this rather difficult” rather than “Oh I know, present happened to me but mine was bigger, more difficult etc”
Take a legit interest, if you are cleverly enterprise through the motions the paucity of purity will be effortless to others. Leave your ego behind, concentrate on the other person.
Productive Listening
